FAQ
How can I buy? – Purchases can only be made only by telephone, or if out of hours, by email followed by a phone call the next working day. Alternatively if you are local you are welcome to visit us in person of course.
How can I pay? – We accept all normal credit and debit cards, cash, cheque, bank transfer etc. Cheque must clear before goods are despatched. Processing services such as PayPal are welcome but are subject to a 2.5% fee and we will only ship goods to a verified address.
How do I know my details are safe with you? – We never pass ANY client details to a 3rd party, and all card payments are made via HSBCs secure payments system.
How do you ship goods? – We use either a major Courier for most items, or the Royal Mail for small ones. This normally takes 24 – 48 hours.
How can I be sure goods are fit for purpose? – Everything we sell is tested before shipping and is guaranteed as per the information given on our ‘warranty’ page. As we also offer a 7 day no quibble return policy (again see the warranty page for details) it is clearly not in our interest to send anything substandard or misdescribed as this would simply cost us time and money.
Please call or email us if you have any further questions!